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TMC Labs Innovation Award — Aspect® eWorkforce Management™
This award's purpose is to distinguish products and services that have unique features and that often help to carve out a new market niche or start a trend. It is also about recognizing products and services with creative and ground-breaking features that competing solutions often lack. TMC Internet Telephony Excellence Award — Aspect Uniphi Connect
Aspect's win in this category was partially based on the implementation results experienced by Goodyear Dunlop Tires Germany, a leading tire manufacturer in Europe. With Aspect Uniphi Connect, the company extended its ACD capabilities to off-site agents for handling VoIP calls while keeping facilities costs down and reducing the need for new hardware. Frost & Sullivan 2006 Asia Pacific Growth Strategy Leadership Award — Aspect Software
This award recognizes Aspect for its implementation and unique and innovative strategies to penetrate the Asia Pacific contact center applications market and acquire new customers. Learn more» TMC IP Contact Center Technology Pioneer Award — Asterisk Business Edition IP PBX as Supported by Aspect Software
This award recognizes companies that have developed innovative IP contact center solutions that are “the best of the best.”
Learn more» Speech Technology Magazine’s Most Innovative Solutions 2006 — Health Net for use of Aspect® Customer Self Service™
This award honors end-users deploying creative speech self-service solutions in the last year that have impacted their organization in innovative/unique ways. New England Ernst & Young Entrepreneur of the Year Award — Jim Foy, President, Chief Executive Officer and Director, Aspect Software
The Ernst & Young Entrepreneur of the Year awards program honors entrepreneurs who have demonstrated excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities.
Learn more» Lifetime Achievement Award — Jim Foy, President, Chief Executive Officer and Director, Aspect Software
The black-tie celebration of Customer Interaction Solutions magazine’s 25th anniversary paid tribute to Jim Foy for his integral role in the development of the contact center technology and services industry. Learn more» Lifetime Achievement Award — Gary Barnett, Chief Technology Officer and Executive Vice President of Technical Services, Aspect Software
The black-tie celebration of Customer Interaction Solutions magazine’s 25th anniversary paid tribute to Gary Barnett for his integral role in the development of the contact center technology and services industry. Learn more» Lifetime Achievement Award — Ralph Breslauer, Executive Vice President of Global Sales and Marketing, Aspect SoftwareThe black-tie celebration of Customer Interaction Solutions magazine’s 25th anniversary paid tribute to Ralph Breslauer for his integral role in the development of the contact center technology and services industry. Learn more» American Business Awards Finalist for Best New Product in Computer Software Category — Aspect® EnsemblePro™ 6.0
Hailed as “the business world’s own Oscars,” The American Business Awards, which are nicknamed the Stevies for the Greek word “crowned,” are the only national, all-encompassing business awards honoring great performances in the workplace. Being named a finalist means that independent business executives have agreed that the nominee is worthy of national recognition. Learn more» Ventana Research 2006 Performance Management Leadership Award Finalist — AOL UK for Use of Aspect® eWorkforce Management™
This award recognizes organizations that have contributed to advancing performance management to achieve the highest possible business impact. Customer Interaction Solutions Magazine’s CRM Excellence Award — Aspect® eWorkforce Management™
This award honors companies that offer the best and the brightest customer relationship management products and services, all to the benefit of their clients. Winners were chosen on hard data: quantifiable results that prove their clients were infinitely better off with these products and services. Communications Solutions Magazine’s Product of the Year Award — Aspect® EnsemblePro™ 6.0
This award honors the leading vendors’ best and brightest products (or updates to existing products) that were brought to market during 2005 or the first quarter of 2006. Winning products “have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.” Customer Interaction Solutions Magazine’s Speech Technology Excellence Award — Aspect® Customer Self Service™
This award honors the “best of the best” in speech technology. Frost & Sullivan Growth Strategy Leadership Award for Global Workforce Management Market — Aspect Software
“Across all world regions, Aspect Software continues to gain market share in the workforce management space,” said Alpa Shah, vice president, Frost & Sullivan. “This is evidence of the company’s ability to execute well on its strategy and the compelling value proposition that its workforce management solutions offer to customers. And, with license revenue growth of about 50 percent over 2004, clearly the market agrees that Aspect Software is the leader in the workforce management space.” Learn more» CRM Magazine's 2006 Service Leader "One to Watch" Award (Workforce Optimization Category) — Aspect Software
Concerto Software's acquisition of Aspect Communications to form Aspect Software "enables Aspect to come to the table with both inbound and outbound workforce optimization." CRM Magazine's 2006 Service Elite Award — Health Net for Use of Aspect® Customer Self-Service™
This award recognized the key results of Health Net’s implementation of Aspect’s voice portal solution: Health Net has saved more than $2.2 million in the past year; achieved a 90 percent customer satisfaction rating for its automated system; reduced call volumes into its call centers by 50 percent; and complied with HIPAA security regulations. SWPP's 2006 Workforce Planning Professional of the Year Award — Aspect® eWorkforce Management™ User Jennifer Behrens of Thrivent Financial
All of the finalists were users of Aspect’s contact center staffing software, including Phoebe Arujo of Expedia, Aaron Jacobs of VW Credit, Matt Chris of Penske Truck Leasing and Kristel Lord of Accenture Business Services for Utilities. Frost & Sullivan 2006 CEO of the Year — Jim Foy, President, Chief Executive Officer and Director, Aspect Software
"We believe that Mr. Foy’s vision, leadership and influence in the market have catapulted Aspect Software into a prominent position in the industry,” said Alpa Shah, Frost & Sullivan VP of ICT Growth Partnership Services. “We look forward to seeing more from Aspect Software as the company continues to grow under Mr. Foy’s guidance.” Learn more» Frost & Sullivan Growth Strategy Leadership Award for World Outbound Dialing Market — Aspect Software
"Despite that fact that the world outbound dialing market is very mature, Aspect Software receives this award for its robust product mix, customer focus and strategic acquisition of Aspect Communications – activities that all rapidly accelerated its competitive position in the market," said Alpa Shah, vice president, Frost & Sullivan. "In addition, Aspect Software offers an extensive network of experienced sales and support professionals and continues to provide technology innovations and leadership, as well as a strong network of partnerships and alliances – all of which have helped contribute to the company’s continued growth." Learn more» Customer Interaction Solutions Magazine’s Product of the Year for 2005 — Aspect® Uniphi Suite™ 6.1
"Customer Interaction Solutions likes the fact that while many solutions force companies to choose to go all IP at once, Aspect and its Uniphi Suite understand that in the real world, many companies may not be willing or ready to do so." Internet Telephony Magazine’s Product of the Year for 2005 — Aspect® Uniphi Suite™ 6.1
“The companies selected to receive Internet Telephony Product of the Year Awards for 2005 have been instrumental in the explosive growth of VoIP and the larger IP telephony industry this year,” said Rich Tehrani, editor-in-chief of Internet Telephony magazine. According to editorial director Greg Galitzine, these awards “exemplify the best that this industry has to offer. The companies earning this distinction have demonstrated a commitment to quality and a commitment to the further development of the IP telephony industry through their contributions."
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